Business policies & warranty

Hours of Operation

Pro-Billet Torque Converters is open for business Monday thru Friday and can be reached from 9:00 a.m. to 5:00 p.m. CST (Central Standard Time).


We close for most legal holidays as we feel it is important to give our employees time off with their families.

Privacy Policy
Pro-Billet Torque Converters respects your right to privacy and is committed to ensuring that your privacy is protected. Any information we obtain through your use of billetconverters.com will be kept within the Pro-Billet Torque Converters company. We will not sell or share information about you or your account unless you request us to do so. We make every effort to only ask for information that is germane to your doing business with Pro-Billet Torque Converters. If you are uncomfortable with providing a piece of information to us, please let us know via e-mail. Contact information collected by Pro-Billet Torque Converters including email addresses, telephone numbers, address, etc. which is provided by the customer in the course of placing an order is used solely for the purpose of completing said order. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.

Notice of Acceptance
Please read these Terms of Use in their entirety before using this web site. Do not use this web site if you do not agree with these Terms. Use of this web site signifies your agreement to comply with these terms of use. Pro-Billet Torque Converters authorizes you to view information from this web site only in compliance with these terms of Use. You must retain all copyright, trademark and other proprietary notices present in the original information on this site and on any copies of such information. You may not modify any information obtained from this web site in any way or reproduce or publicly display, transmit or distribute or otherwise use such information for any commercial purpose without the express written permission of Pro-Billet Torque Converters. Any use of the information on this web site on any other web site or networked computer environment for any purpose is prohibited without the express written permission of Pro-Billet Torque Converters. This Web Site is designed to provide accurate and useful information with regard to the subject matter covered at the time the data is loaded. Changes may occur in the information presented and therefore, Pro-Billet Torque Converters makes no representation or warranty, express or implied, that the information contained in this web site is complete, accurate or uninterrupted and shall not be responsible for any errors or omissions. Pro-Billet Torque Converters reserves the right to make changes without notice.

Links to other websites
As a courtesy to our customers we have created a page of links to popular websites that may be of interest, which let the User leave Pro-Billet Torque Converters site. Please note that once you have used these links to leave our site We cannot be responsible for the protection and privacy of any information which you provide while visiting those sites which are not governed by this privacy statement. The linked sites are not under the control of Pro-Billet Torque Converters and the User acknowledges and agrees that Pro-Billet Torque Converters is not responsible for the availability, accuracy, relevance, timeliness or completeness of such external sites. Pro-Billet Torque Converters does not endorse and is not liable for any content, advertising, products or other materials on or available on such third party sites. Pro-Billet Torque Converters Company expressly disclaims any responsibility to filter any such content. The inclusion of links to other items or places does not reflect either the value of the information contained in such a link or its accuracy, and Pro-Billet Torque Converters does not endorse any views expressed or products or services offered at a linked location. As always, it would be prudent to exercise caution and review the privacy statement applicable to any website in question.

User Agreement of INTERACTIVE USAGE
Any information provided to Pro-Billet Torque Converters or posted on the website shall be provided and received by Pro-Billet Torque Converters on a non-confidential basis. Pro-Billet Torque Converters shall be free to use such information on an unrestricted basis. Any unauthorized or inappropriate material, as determined by Pro-Billet Torque Converters, is subject to removal by Pro-Billet Torque Converters. No solicitations may be placed on Pro-Billet Torque Converters website without the approval of Pro-Billet Torque Converters. No person accessing the website may place or create any offensive or disruptive materials. No User shall post any information which infringes on the intellectual property rights of a third party. In the event of such infringement, User shall be liable for all damages associated with or arising out of such infringement or arising from User's violation of these terms and conditions and shall defend and indemnify Pro-Billet Torque Converters from same. Pro-Billet Torque Converters reserves the right to discontinue user's access to the Web Site, or to discontinue or change the Web Site at Pro-Billet Torque Converters sole discretion.

Limited Warranty Coverage Details
Pro-Billet Torque Converters warrants to the original purchaser that all torque converters manufactured or remanufactured by Pro-Billet Torque Converters will be free from material defects if properly installed, serviced and used in accordance with the stated design parameters for a period of thirty (30) days from the date of original purchase. Pro-Billet Torque Converters will repair or replace at their option, any part, assembly or portion thereof which upon Pro-Billet Torque Converters examination discloses to be defective due to workmanship or materials. Any product returned that has been dismantled, repaired or altered in any way by the customer or a third party will automatically void all warranties. There is no other express warranty except as stated herein. Any and all implied warranties of fitness and merchantability are limited in duration to the duration of this warranty.
** No cash or Credit refunds under any circumstances! Parts replacement only! **

What is Not Covered

Normal wear and tear, misuse, customer abuse, neglect, improper storage, handling, maintenance or damage occurring as the result of improper installation and product damage due to accident, or unauthorized repair are not covered. Pro-Billet Torque Converters will not allow credit for labor of vehicle or damage caused by improper installation, inadequate cooling or lubrication. It is the responsibility of the installer to insure that all of the components are correct before installation. Proper assembly always requires that the installer measure tolerances for proper clearance. Pro-Billet Torque Converters assumes no liability for any errors made in component selection or installation.

Limited Liability
Pro-Billet Torque Converters will not be liable for any other expenses incurred by the customer under the terms of this warranty, nor shall be held liable for any damages either consequential, incidental, special, contingent, exemplary, punitive damages or otherwise; or expenses or injury arising directly or indirectly from the use or misuse of any product or Pro-Billet Torque Converters manufactured or remanufactured products. The buyer assumes all risks related to purchasing and installing Pro-Billet Torque Converters Brand Torque Converters. No other consequential damages or other charges, implied or expressed are allowed.

The purchase and/or installation of any Pro-Billet Torque Converters product(s) in a competitive off road vehicle (or any street driven vehicle operated in an illegal manner) shall indicate an awareness on the part of the purchaser (customer) that he/she is modifying said vehicle to compete with and operate it in a potentially hazardous environment, and as such accepts full responsibility for consequential damages and liabilities thereby indemnifying Pro-Billet Torque Converters.

The customers sole remedy and Pro-Billet Torque Converters obligation under this warranty is limited to the repair or replacement of its products. Pro-Billet Torque Converters liability, in all circumstances, shall not exceed the original purchase price for the item that gives rise to any liability.

Return Procedure
There are (3) guidelines that must be followed in order to return merchandise to Pro-Billet Torque Converters.

1) Any torque converter returned for a warranty claim must be returned to Pro-Billet Torque Converters with shipping and insurance pre-paid. Any units sent without shipping and insurance pre-paid will be refused by Pro-Billet Torque Converters.

2) Any torque converter warranty claims must have a Return Merchandise Authorization Number (RMA). RMA must be clearly marked on the outside of the box being shipped and on a copy of the original sales receipt which is to be included in the box with the torque converter being shipped to Pro-Billet Torque Converters. You must also include inside the package an explanation of the problem and cause for return.

3) Return Merchandise Authorization Number (RMA) will be issued by Pro-Billet Torque Converters to the original purchaser only after a copy of the original consumers sales receipt indicating date of sale is received by Pro-Billet Torque Converters via U.S.Mail.

Upon any deviation from this policy, any Pro-Billet Torque Converters products will not be accepted for warranty consideration. Any out of warranty unit or problems attributed to an illegitimate warranty claim will not be warranted under any circumstances.

Pro-Billet Torque Converters is not liable for any taxes or duties associated with international shipments.

Service Procedure
In the event a warranty claim is denied, Pro-Billet Torque Converters will contact the returning party with an estimate to repair the unit in question. Repairs will be completed only after authorization is given to Pro-Billet Torque Converters by the customer in the form of a cashiers or personal check to be received vial U.S. mail. Check must be made payable to Pro-Billet Torque Converters for the total of the repair charge and return shipment costs. Any unit not authorized for repair with full payment for repair from customer within (30) days is subject to Pro-Billet Torque Converters right to scrap or dispose of the unit with no credit given to the returning party.

Warranty Arbitration
It is understood between Pro-Billet Torque Converters and the purchaser that all disputed matters whatsoever arising under, in connection with or incidental to the purchase of a Pro-Billet Torque Converters product shall be litigated, if at all, in and before a court located in Lake County, in the state of Indiana, USA. Pro-Billet Torque Converters shall be entitled to reimbursement of all attorneys' fees and any other costs incurred in successfully defending or prosecuting any such litigation.

Important Notice

No part of this web catalog may be reproduced in any form.

This web catalog has been completed with Pro-Billet Torque Converters best efforts.  Pro-Billet Torque Converters assumes no liability for errors contained herein. Prices on all products are subject to change at any time without notice. We reserve the right to make any changes in design, material and/or specifications of products at any time without prior notification as we deem necessary. Any liabilities or implied obligations will not be assumed by Pro-Billet Torque Converters with regard to similar or obsolete products.

All stall speeds are approximations of stall readings behind a fresh big block engine, small block applications may vary up to 500rpm lower than rated, also all stall ratings will vary according to your specific application, altitude and atmospheric conditions.

Purchaser understands and agrees that no officer, director, employee or salesperson of Pro-Billet Torque Converters, or any vendor, dealer, or distributor has any authority to make statements or agreements contrary to the terms specified in this limited warranty and what is above written.

Pro-Billet Torque Converters disavows any statement(s) contrary to what is above written.

Legal Notice
Pro-Billet Torque Converters must protect its intellectual property, including its trademarks and copyrights. The text, images, graphics, sound files, animation files, video files and their arrangement on Pro-Billet Torque Converters Internet site(s) are all subject to copyright, trademark and other intellectual property protection. These images may not be copied for any private or commercial use or distribution. Users are prohibited from reproducing, reverse engineering, transmitting, disassembling, modifying or creating derivative works with respect to any contents found on this web site. No license of Pro-Billet Torque Converters intellectual property has been granted by this Internet site.

These objects may not be modified or re-posted to any other site.

 

This web catalog, the information contained herein including our part numbers, graphics and visual elements are the Copywritten intellectual property of Pro-Billet Torque Converters, LLC2017. All rights reserved. This material may not be published, rewritten or redistributed in any form.

E-mail: info@BILLET Converters.com